Creative Lead

A mix of team management, capacity planning, client work, and business development.

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The successful applicant will provide leadership to our design team, managing UI and graphic designers to the highest of standards of quality and efficiency. Applicants must have a background in visual design, excellent communication skills, great people instincts, and strong accountability for team success. As a team member with hiring responsibilities, this role is not a part of the union bargaining unit.

Job Responsibilities

Team Management

  • Accountable for a team of designers
  • Recruit, hire, train, and retain design team members
  • Manage a team budget for overhead and staffing
  • Help Middle Seat grow its surge capacity by building a stable of contractors who can jump in quickly and cost effectively on client design work
  • Guide team members to identify and work toward professional development goals, including by providing periodic performance reviews for all staff
  • Provide ongoing creative feedback and performance management
  • Guide the design team’s ability to respond professionally to direction, constructive critique, and client feedback
  • Manage graphic design needs, branding needs, and UI design engagements
  • Keep team informed about company-wide processes, policies, and priorities
  • Act as ambassador for the design team to other teams
  • Other responsibilities as requested

Capacity Planning

  • Delegate design responsibilities across both internal and external work and monitor progress of all projects and requests
  • Triage incoming client and internal requests, and ongoing design needs
  • Develop system for visibility into team capacity for forecasting and sales awareness
  • Other responsibilities as requested

Client Work

  • Establish and oversee best practices, systems, and processes for the design team to meet high standards for innovation, accessibility, communication, collaboration, and efficiency – delivering work on time and of an exceptional quality
  • Use data to innovate advertising creative that is unique, performant, and accomplishes client goals
  • Create systems for memorializing brand guidelines and brand documentation
  • Provide creative direction to design team members to ensure best practices are executed
  • Incorporate emerging design and branding best practices and help implement across Middle Seat teams
  • Develop process for thorough design quality assurance on all creative work, including website projects
  • Contribute design work as needed
  • Maintain and direct a replicable, reliable system for managing projects
  • Other responsibilities as requested

Business Development

  • Pitch prospective clients on creative work
  • Attend new business meetings to assess needs, budget, and fit for potential client engagements
  • Develop strategies for packaging design services to clients
  • Onboard new clients and provide team members with relevant information to execute new work
  • Work collaboratively with leadership team members on full-service proposals when needed
  • Ensure sales documents for design work are maintained in adherence with established company processes
  • Other responsibilities as requested

Qualifications

  • Minimum 1-2 years experience managing teammates
  • Minimum 5-7 years experience in digital design
  • Excellent verbal and written communication skills, ability to convey complex ideas in an accessible manner to both designers and non-designers
  • Demonstrated aptitude in leadership, management, and collaboration
  • Strong organizational and time management skills
  • Excellent attention to detail
  • Curiosity as it relates to graphic and UI design disciplines, as well as the work of our ads and emails teams
  • Remarkable integrity and discretion
  • Passion for progressive politics and social change

Strongly Preferred but Not Required

  • Strong working knowledge of Adobe Creative Suite, Sketch, and Figma
  • Expertise with WordPress
  • Experience with CRMs such as Blue State Digital, NGP VAN, ActionKit, Action Network, etc.

Salary and Benefits

  • Salary starts between $78,000 and $88,000
    • Commensurate with years and depth of experience
  • Profit sharing plan: share in the growth and success of Middle Seat
  • $50 mobile phone subsidy monthly
  • 100% coverage for health, dental and vision
  • Zero deductible health plan
  • One Medical health service: video call or chat with doctors, no wait-time appointments
  • Health Advocate: 24/7 assistance with navigating health benefits, finding providers through
  • 5% employer match on your 401k retirement account
  • 20 paid vacation days off, plus your birthday and May Day off
  • Unlimited sick leave
  • Commuter benefits for public transportation
  • Work from home one day per week (after your first six months)
  • 12 weeks of paid leave for new parents

We are not accepting applications outside of the U.S.


We are committed to building a diverse and passionate team. We encourage creative-minded individuals with a strong technical aptitude to apply for this position. Women, people of color, and LGBTQ+ individuals are encouraged to apply.

Our firm is values-driven. We are intentional with the decidedly left-of-center clients we work with — and we strive to make our work environment and benefits reflect that, including salary transparency, healthy work-life balance, and consistent employee feedback and communication. We’re happy to talk more about our company culture with prospective applicants.

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